The website itself is an excellent website....very easy to navigate. The prices were great. When I got my final invoice, a few lights were a tad bit less expensive than I anticipated. I had to call Customer Service once to adjust my order. The person answering was courteous and efficient..
J.C.L. Boston -
I had originally ordered the item from another retailer. They kept pushing the shipping date back without explanation. I contacted crescent harbor about ordering the same item and it was shipped the same day. The whole experience was very pleasant and professional.
These guys are very on top of everything.
The most wonderful service I have ever received! THANK YOU FOR ALL YOUR HELP AND FOR MAKING MY PURCHASE SO EASY! The staff went above and beyond to help me, I cannot say enough about their customer service and support being excellent! Definitely cannot wait to shop with them again.
J.K., Los Angeles
Excellent shopping experience, fantastic products and great customer service...what more could I ask for? And I'm a picky customer! Very pleased and will definitely be back.
N.W., Kansas City
The customer service is outstanding. I had to change my order at the last minute, and they were so accommodating. I couldn't be happier, both with my purchase and the shopping experience!
I have made several purchases over the past few months with Crescent Harbor Lighting. Their website and product selection are great. Ordering is easy, shipping has been wonderful with items securely packed and arriving on time. Crescent Harbor prices are the best I have found anywhere. Customer service is excellent with timely notification of what is happening with my order and thank you notes after delivery of my orders. The best lighting company I have found online. Thank you, Crescent Harbor.
Outstanding customer service. I even received a thank you note in the mail soon after my purchase. I'm so pleased with my overall experience with this merchant, that I'm currently shopping their website for more lamps/lighting fixtures for my home. Superb collection of quality products. I purchased a House of Troy Piano lamp for a desk/work space. Beautifully made. Great pricing. It provides excellent lighting.
LB, New York
Very high quality service and really beautiful products. It's also a pleasure to work with Crescent Harbor because they deserve all the respect we have for them.
The product (a Hubbardton Forge ceiling light very securely packaged) is superb. The price offered was the best available anywhere. Delivery was amazingly prompt.
Great selection and prices. Easy to use website. Delivery was quick. Very painless and well done.
"I was not familiar with this vendor, so I was a little hesitant to make an expensive purchase from them on line. I should not have worried. Their service was wonderful and I am 100% satisfied with my purchase."
"I just wanted you to know that my sconces from Arroyo Craftsman arrived today. I am so pleased with the care and quality of your service that I had to let you know!"
Our condo was being renovated, so we weren't able to reply to your initial note as we were living amongst boxes, dust and workmen. We had Hubbardton Forge lighting installed in all the rooms of our condo. We love the quality of their products. The floor lamp that Crescent Harbor Lighting shipped to us is fantastic. It fits in perfectly to our decor. Ordering was easy and the delivery was fast. Your customer service is wonderful and much appreciated. We will certainly contact Crescent Harbor Lighting for any future lighting needs."
Beverley & John
"We love these lamps so much - just wanting to add it into our family room!"
Just to let you know that the glass part of the fixture arrived in good order yesterday.
Thank you once again for your excellent customer service."
"I found this gem of a business on line one day. They carried Hubbardton Forge products which I absolutely love. Their lamps (of which we have several) are sturdy and well made. Designs are original and pleasing to the eye. I purchased the mobius arc floor lamp (I love it!) which arrived yesterday. It was very reasonably priced, packaged really well and shipped exactly when Crescent Harbor said it would be. The entire process was painless and the merchant even contacted me to make sure everything was copacetic. Would love to do business with them again.
"The service and delivery was better than expected."
"The quality of the product and the shopping/delivery experience were great."
"Crescent Harbor has excellent Customer service! I would definitely recommend their products they sell; service and pricing. Will definitely order again."
KK, New York
"Crescent Harbor is always our first choice when shopping for the best in lighting fixtures!"
"Your service was top notch! Thank you!."
"Good people to deal with. Very helpful!."
"We really appreciate the excellent customer service you're providing. It's been a true pleasure dealing with you and we'll certainly plan to make purchases with Crescent Harbor in the future. Customer Service is not dead!."
"We received the lamp just as you said it would be delivered. It looks great in our family room. We are so pleased with the design, workmanship, delivery and the professional manner that you handled our order. We could not have asked for more. Thank you for your help. It's great to do business with people like you with a great focus on the customer. We will surely pass your name along to our friends."
Greg and Karen, Delaware
"Just a quick note to say thank you for the great service and I love my new light fixture! The quality is superb!"
H.M., Ontario, Canada
"We thank you for the outstanding service."
"I appreciate the great customer service and I will definitely return to your website the next time that I need lighting."
C.C., NY, NY
"How rare to be treated as though my being a customer matters. Rest assured that I'll spread the word about your most excellent customer relations."
"In a word - FABULOUS."
W.A., New Mexico
"Thank you so much for your quick response and all your help."
"Thank you for helping me with my order. The delivery arrived 12/24, much faster than the 2-3 weeks I was quoted for the special order. I will be installing the fixture tomorrow. Again, thank you for your assistance and happy new year to all!!!!"
"It's nice to do business with a company that prioritizes its relationship with its customers.
"Thanks again for your help, the store has a terrific site and you have been most helpful."
Margaret, New Brunswick
"Thank you SO Much for your excellent service!
"I just wanted to let you know what a great experience shopping with you has been. Your website is clean, well designed and very user friendly. I had a question that couldn't be answered on the site, so I called and spoke with Tim, one of the most pleasant sales experiences I have ever had. Your thank you note arrived before my light (a UPS glitch), but the light arrived today and I LOVE it! The wait for the upgraded globes was well worth it. My fiance and I will be building a house next year (we hope!!), and I will certainly be coming to you for all of my lighting needs. Thanks for a pleasant experience."
"This is long overdue. I really want to thank all of you at Crescent Harbor for your unparalleled customer service last December during extraordinary circumstances. I live in Dallas, TX and had ordered the SL40 House of Troy Slim-Line Plug In 40" Picture in antique finish. Despite the brutal ice storm and ensuing power outages in your area, Crescent Harbor worked vigorously to ensure I received the light within the time expected. I am extremely impressed with your efforts and level of service. We are truly enjoying the light, which is being used in a rather complicated art installation (that's another story!?!). I look forward to doing business with you in the near future! Thank you again!"
"HEY.. we love our sconces for our new cabana, especially since they match the sconces on our front porch! What are the chances of finding a sconce 7 years old!!!!Also, I was completely surprised and impressed by the hand written note regarding service and quality. Keep up the good work!"
It is nice to know there's a human being on the other end of the computer!
Can't tell you how happy we are with the lights. Looking forward to dealing with you again real soon.
"Personable professional and prompt. A pleasure to do business with them and I won't hesitate to purchase from them again."
"Just wanted to "Thank You" again for the great service. I have attached a couple of pictures showing the lights installed at the log home in the Rocky Mountains of British Columbia. They really look great against the log home set in the mountains and forested area, while providing perfect evening light for the space."
"You are wonderful! Thank you for your extra effort that helped make this possible. Thanks again for the great customer service."
"Thanks, Tim, you guys are great!"
"Thanks again for all your help, your customer service far surpasses all others Iï¿½ve dealt with while completing our renovations"
"Thanks so much for dealing with this promptly and professionally!"
"Outstanding customer service and fast shipping. The sconces are beautiful. Thank you for a wonderful transaction."
D.D., New York
"Shopping on the web with Crescent Harbor was an easy and pleasant experience."
"Excellent to do business with!!!"
"Not only was their website easy to use and provided big product photos, they were able to immediately help me with questions when I called. A pleasure to do business with (and the lights look fantastic!)"
"Excellent customer experience. Responded quickly to my email when I asked about the product I was considering purchasing. Even got a nice card from them thanking me for the business!"
"Great to do business with. Salesperson was very helpful. I picked Crescent Harbor for two reasons. The lights are a gift and since the giftees live in Porsmouth, NH they can exchange them if the size isn't right. Also the lights were available and didn't have to be ordered with a six week wait. Would call them again if I need lights. Very fast delivery!"
"Very helpful customer service!"
"I spoke with customer service twice today about the proper height to hang this pendant above my table. You were very helpful and I appreciate your time. Thanks!"
"We received your shipment and everything was in excellent shape. I have installed the pendant lamp and it is simply gorgeous. It was a pleasure doing business with your company and we will definitely return when we are next in the market for lighting products."
"Received the light fixture, it is installed and beautiful. Thanks for the great service!"
Darlene, South Carolina
"I received my order (Sea Gull Foyer Lamp) earlier this week and my husband just finally installed it . I love it and I just wanted to let you know I appreciated you keeping me informed about the order such as, order status, shipment information, and a ï¿½thank youï¿½ card for my purchase. I will order from you in the future. This was one of my first big orders on the internet and, of course, concerned about return policy, what if the product is damaged, etc. I felt you were helpful, matched pricing without a hassle, and very professional. I will recommend you to family and friends. I spent a couple of months looking online and I believe I did my homework and boy did it pay off. Again, thank you."
"I received your Thank You note yesterday and was pleasantly surprised. I appreciate your honesty, courtesy and attention to detail when handling my order and questions. Excellent customer service is very rare these days. Thank you."
"Thanks for your terrific service. My item came even before it was promised."
Diana, North Carolina
"Great family-run business."
"Very smooth purchase. I contacted customer service to ask when it would be delivered and got a response right away. Shipping was fast, I was kept informed throughout the packing/shipping process, and the item arrived as promised in perfect condition. Would definitely order from this vendor again."
"Although awaiting shipment of one of two items ordered, we are very pleased with our experience. Crescent Harbor's communication is excellent, and we even received a hand written thank you note - how cool is that?!"
"This was an excellent shopping experience, even better than going to a local lighting fixture showroom."